Shipping Policy
At Polly-Melbourne, we are committed to delivering your fashion pieces with care and efficiency. Below is all you need to know about our shipping process and timeframes.
Free Shipping
We are thrilled to offer free standard shipping on all orders to Australia and New Zealand—no minimum spend required!
Shipping Timeframes
We strive to process and deliver your order as quickly as possible:
- Processing Time: 1–3 business days.
- Shipping Time: 8–10 business days for delivery.
Please note that these timeframes are estimates, and delivery may occasionally be delayed due to factors beyond our control, such as public holidays, customs clearance, or carrier delays.
Tracking Your Order
Once your order has been shipped, we will provide a tracking number via email so you can monitor its journey to your doorstep.
Delivery Locations
Currently, Polly-Melbourne ships exclusively to Australia and New Zealand. We do not offer international shipping outside of these regions at this time.
Additional Information
- Please ensure your delivery address is correct and complete at the time of purchase.
- If your parcel is undeliverable due to an incorrect address or failed delivery attempts, it may be returned to us. Reshipping fees may apply in such cases.
For any further questions or concerns about shipping, feel free to reach out to our friendly customer service team at info@polly-melbourne.com.
Thank you for shopping with Polly-Melbourne. We can’t wait for you to enjoy your new fashion finds!