Return & Refund Policy

At Polly-Melbourne, we want you to love your shopping experience. If you're not completely satisfied with your purchase, our 30-Day Money-Back Guarantee ensures you can shop with confidence.

Eligibility for Refunds

To be eligible for a refund:

  • Items must be returned within 30 days of delivery.
  • The item must be in its original condition, unworn, unwashed, and with all tags attached.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Refundable Items

Certain items are ineligible for refunds, including:

  • Gift cards.
  • Final sale or clearance items (unless faulty).
  • Intimate apparel, swimwear, or earrings due to hygiene reasons.

How to Request a Refund

  1. Contact our customer service team at  info@polly-melbourne.com to initiate a refund. Please include your order number and reason for the return.
  2. Once your return is approved, we’ll provide you with detailed return instructions, including the return address.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Processing Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the refund approval status.
  • Approved refunds will be processed within 5–7 business days to your original payment method.

Exchanges

We currently do not offer direct exchanges. If you’d like a different item, we recommend returning your original purchase for a refund and placing a new order.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately at info@polly-melbourne.com with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Thank you for choosing Polly-Melbourne. We’re here to ensure your shopping experience is as seamless and enjoyable as possible!